Customer Survey for ESG PRO Impact Assessment

Introduction: Thank you for choosing ESG Pro Limited for your ESG and sustainability needs. We are committed to ensuring that our services not only meet your expectations but also contribute positively to sustainability goals. Your feedback is vital in helping us understand and improve our impact.

We invite all of our clients to participate in this survey. Simply paste the questions below into an email and delete the responses which are not applicable. Email your reply to hj@esgpro.co.uk

Survey Questions:

1. How would you rate the effectiveness of our ESG consultancy services?
   • Very effective
   • Somewhat effective
   • Neutral
   • Somewhat ineffective
   • Very ineffective
2. To what extent have our services helped you in achieving your sustainability goals?
   • Significantly helped
   • Moderately helped
   • Slightly helped
   • Not helped
   • Not applicable/We have not set sustainability goals
3. How well do our products align with your organization’s values related to environmental, social, and governance aspects?
   • Perfectly aligned
   • Well aligned
   • Neutral
   • Poorly aligned
   • Not aligned at all
4. Have you observed any positive changes in stakeholder perception since implementing our ESG strategies?
   • Major positive changes
   • Moderate positive changes
   • Slight positive changes
   • No change
   • Negative changes
5. Can you identify any direct benefits that our services have contributed to your business operations?
   • Cost savings
   • Improved regulatory compliance
   • Enhanced brand image
   • Operational efficiencies
   • Other (please specify)
6. How likely are you to recommend our services to another organization based on your experience?
   • Very likely
   • Likely
   • Neutral
   • Unlikely
   • Very unlikely

Methodology:

• Frequency of Measurement: The survey will be conducted semi-annually to track the ongoing impact and ensure timely feedback.
• Distribution Method: The survey will be distributed via email to all clients who have used our services in the last six months.
• Data Analysis: Responses will be analyzed to identify trends, areas for improvement, and to correlate customer feedback with other performance metrics.
• Reporting: Results will be summarized in an Impact Report and shared with senior management. Key insights will be used to inform our ESG strategy and service development.
• Confidentiality: All responses will be kept confidential and reported in aggregate to protect client privacy.

Follow-Up: We appreciate your time in completing this survey. If you have any additional feedback or wish to discuss your responses further, please do not hesitate to contact us.

This survey, combined with the methodology, will help the consultancy to evaluate and manage its impacts on its customers effectively. It is designed to capture both quantitative and qualitative data that can guide the consultancy in improving its offerings and increasing its positive contributions to sustainability goals.

Client and consumer-facing call for customer testing and feedback:

In our continuous effort to deliver services that not only meet but exceed your expectations, we invite you to be a part of our customer testing and feedback program. Your insights are invaluable to us and can make a real difference in how we shape our ESG and sustainability offerings.

As a participant, you will have the opportunity to test new products, provide early feedback, and help us understand the real-world impact of our solutions. If you are interested in becoming a key contributor to our development process and driving positive change, please sign up by emailing hj@esgpro.co.uk. Your voice is crucial in helping us create a sustainable future together.

Such feedback has led us to many innovations, most especially in the development of our Supply Chain Sustainability Audit.

Humperdinck Jackman

Leads the daily operations at ESG PRO, he specialises in matters of corporate governance. Humperdinck hails from Bermuda, has twice sailed the Atlantic solo, and recently devoted a few years to fighting poachers in Kenya. Writing about business matters, he’s a published author, and his articles have been published in The Times, The Telegraph and various business journals.

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